A lady has sparked a wave of reactions on social media after publicly calling out a vendor for delivering an eye brush set that was completely different from the product advertised online.
Taking to X (formerly Twitter), she expressed her frustration, explaining that she had placed an order for a particular set of makeup brushes, as displayed in the vendor’s advertisement. However, upon receiving her package, she was shocked to find that the delivered product did not match the advertised item.
She further lamented that some brushes in the set were unnecessarily repeated multiple times, reducing the variety of tools she had initially expected. She emphasized that she had carefully read the advert and was certain she had ordered the correct product, only to be met with disappointment.
In response to her complaints, the vendor defended their actions, arguing that the image displayed in the advertisement was “just a photo” meant to attract buyers. They maintained that the delivered brush set was exactly what had been described in the product listing, despite the visual discrepancy.
Frustrated by the vendor’s response, the lady decided to share screenshots of their conversation online to expose the issue. She wrote:
“Here to call out @zikelcosmetics because tell me how I ordered the first picture and they delivered the second one (apparently an eye brush set) and said the photo displayed is ‘just a photo’—that they wrote ‘eye brush set’ there. Mind you, one of the brushes in the set they sent is repeated like five times.”
The post quickly gained attention across social media, with many users weighing in on the matter. Some sympathized with the lady, criticizing the vendor for misleading advertising, while others debated whether it was an honest mistake or an intentional act of deception.
Many netizens expressed their frustration with online shopping experiences, highlighting similar incidents where they had received products that did not match the advertised descriptions. Others questioned the vendor’s justification, insisting that product photos should accurately reflect the item being sold.
Below are some of the reactions from social media users:
@DoyinSoExtra: “Even if it’s an eye brush, then they should be 22 pieces as advertised???”
@_ayebatari: “The brush set isn’t even complete!”
@meziemjanet: “‘It’s just a photo’—are they deranged? Is the photo not supposed to be a pictorial representation of what is being sold???”
@temmytopee_: “Product pictures are supposed to be a pictorial representation of the product being sold. So why are customers receiving a different product from what was displayed? And what kind of reply is that from the vendor?”
@hugabiola: “Since it is just a picture, then it is just money that the customer paid. They can just collect their brushes and refund the customer’s money.”
@_tideaina: “There are only so many types of eye brushes you can have, so a 22-piece set would have repeated brushes. But they’re very wrong to have displayed that picture because anyone new to makeup or not paying close attention would definitely make the same mistake. They’re at fault.”
@thebarakah_: “Are they mad? What do you mean by 22 pieces of eye brushes? Did you tell them you wanted to use it for a giveaway? This is why I always go to the store to see for myself. Most of the pictures on their site are clickbait.”
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