Popular Nigerian chef and Guinness World Record holder, Hilda Baci, has publicly apologized to a customer who recently raised concerns about the portion size of a ₦6,000 turkey pepper soup meal purchased from her restaurant, MyFoodByHilda.
In a bid to make amends and address the issue, Hilda Baci generously gifted the customer a ₦50,000 food voucher as compensation for her dissatisfaction. This move has since sparked widespread reactions on social media, with many users sharing their thoughts on the development.
The controversy initially began when the customer took to social media to express her disappointment, claiming that the portion size of the turkey pepper soup she ordered was too small for its price. Her complaint quickly went viral, attracting mixed reactions from netizens.
In response, Hilda Baci personally reached out to the customer, acknowledging the complaint and assuring her that customer satisfaction remains a top priority for MyFoodByHilda.
Hilda Baci’s apology message read:
“Hello Omotayo,”
“Thank you for bringing this to our attention. I sincerely apologize for the disappointment you experienced with your recent order from MyFoodByHilda.”
“It is our mission to consistently deliver the best, and I deeply regret that we fell short this time. Your feedback is valid and appreciated, as it helps us improve.”
“To make things right, I would like to offer you a meal voucher worth ₦50,000, which you can use at your convenience. Kindly share your name and email address so we can arrange this for you promptly.”
“Once again, I truly apologize and assure you of a better experience moving forward. Thank you for your understanding and continued support.”
“Warm regards,”
“Hilda Baci”
“MyFoodByHilda”
The customer, who initially voiced her concerns in a video, later shared an update, expressing her gratitude to Hilda Baci for addressing the issue and offering the voucher. In the latest video, she thanked the chef for acknowledging her complaint and responding with a positive resolution.
She said:
“I have to say a very big thank you to Hilda Baci for reaching out to me. She actually sent the message last Wednesday, but I just saw it today when I opened my TikTok on my laptop.”
“Thank you for acknowledging my complaint and validating my concerns. I truly appreciate it.”
“I honestly didn’t expect my video to go as viral as it did, but I’m grateful that you reached out. Thank you so much.”
The customer’s initial complaint had sparked a heated debate on social media, with some people criticizing the portion size, while others defended the pricing, arguing that MyFoodByHilda caters to a specific audience. However, following Hilda Baci’s response and compensation offer, many users have now applauded her for handling the situation professionally.
Social media users have since reacted to the development, with many weighing in on Hilda Baci’s decision to compensate the customer.
See some reactions below:
@Dansuki1122: “That means Hilda Baci should have her eatery closed down if they intentionally inflate prices of their food. I was thinking it’s that expensive normally.”
@lifeinsolace: “It’s not just enough. How many people will she give vouchers? She should just do the needful and reduce the price of her food.”
@DAllSeeinRetina: “Those that are defending her earlier should hide their face in shame… now that she has reached out.”
@ChuksOhaxx: “Hilda Baci is a good person tbh… left for me, I will allow you cry for all I care after you made that silly comment about that pepper soup.”
@omowumi_omoleke: “Thank God she doesn’t sue her because sue no dey taya them. That’s so nice of her. Good business woman.”
@promoting_naija: “Where are those people attacking her and saying Hilda Baci has her target audience.”
@mr_peteru77: “For what she did, she should expect more people to drag her cuz me now I will go and buy that pepper soup for 6k then go online and show the world how small it is then after all the backlash I know say 50k go bounce back to my account. Wat a smart move.”
WATCH VIDEO:
Update: Hilda Baci reached out to the lady in this video & apologized to her by offering a N50,000 food voucher. https://t.co/zFxHAo7t7Z pic.twitter.com/kWC36esYoi
— Dami’ Adenuga (@DAMIADENUGA) January 29, 2025